Refund policy

Last updated: 28.09.2026

1. Standard Products (dropshipped home organization items)

• Returns accepted within 10 days of delivery.

• Items must be unused, unopened, and in original packaging.

• Buyer is responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect in which case we cover return shipping and send a replacement or full refund.

• Because items ship from our suppliers, please contact us via contact form before returning anything so we can provide the correct return address and instructions.

2. Custom Label Packs

• Custom/personalized labels are final sale and cannot be returned or refunded, except in cases of a printing error or defect on our part.

• If your label order arrives damaged or incorrect, contact us within 5 days of delivery with a photo, and we'll reprint or refund it.

3. Bundles

• Bundle items follow the same return terms as standard products. If only part of a bundle is defective or incorrect, we'll resolve just that item rather than requiring return of the full bundle.

5. How Refunds Work

• Once a return or cancellation is approved, refunds are issued to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to our error.

6. Damaged or Missing Items

If your order arrives damaged or items are missing, contact us within 5 days of delivery with photos so we can quickly send a replacement or refund, no need to return the item in most cases.

7. Contact

For any return, refund, or cancellation request: info@calmhomeorganizing.com